FAQ

Frequently asked questions.

Q: How do I place my first order?

A:  First you must register for a wholesale account by clicking here.

Once your account information is received, the information will go through our review process.

If your account gets approved, we will send you an email for an account confirmation.

Once your account is created you will be able to view wholesale pricing for all SKUs and order within the website when logged in.   

If you are having any issues during the process, please contact us at info@crftlabs.com

Q: My pricing is incorrect?

A: If you have an account manager, please send them an email to view your correct pricing or send an email over to info@crftlabs.com

Q: How can I revise my order?

A: If you have placed an order and would like to edit it, please send us an email (info@crftlabs.com) with the order number and revised order quantities. We will be able to edit the order for you as long as it has not yet been paid for. If the order has been paid, simply place an additional order.

Q: How can I get a sample pack?

A: If you are a new customer, send an email to info@crftlabs.com requesting sample packs. 

*If you have any suggestions for our FAQ page that you feel would help others, please let us know and we will add them.